Terms of Service

1. Parties and acceptance

The agreement is between AiAnchor (PLACEHOLDER: registered company name, ΓΕΜΗ, ΑΦΜ, registered address, Greece) and the business identified on the order form or account (“Client”). The services are offered to businesses, not consumers. These Terms, the order form, and the Data Processing Agreement together form the agreement.

2. The services

AiAnchor provides: (a) AI consulting — audit of the Client’s lead flow, a prioritised AI roadmap and ongoing optimisation; (b) AI voice agents that answer the Client’s inbound calls, book appointments and capture leads; (c) chatbots on the Client’s website and messaging channels; (d) automation workflows, including lead qualification, client onboarding and follow-up; (e) AiAnchor’s Command Hub client portal showing calls, chats, transcripts, recordings, leads and ROI metrics; and (f) custom CRM, internal tool and web system builds where separately agreed in an order form. Scope per plan is described at Pricing and in the order form.

3. Plans, minutes and overage

Published monthly plans (all prices exclude VAT):

• Included minutes reset monthly and do not roll over.
• Overage minutes are billed at the per-minute rate shown for your plan in the pricing table, in the next invoice. Service is not cut off for going over.
• Annual prepayment carries a discount of approximately 20% as published on the pricing page.
• A one-time setup fee applies to Growth and higher plans, stated on the order form.

4. Billing, payment and price changes

• Fees are billed in advance (monthly or annually) plus VAT where applicable. PLACEHOLDER: payment methods and processor.
• Late payments: we may suspend the service after written notice and a reasonable cure period. PLACEHOLDER: statutory late-payment interest reference.
• Price changes take effect at the next renewal, with at least 30 days’ written notice.
• Fees are non-refundable except where these Terms or mandatory law say otherwise. PLACEHOLDER: confirm refund policy.

5. Term and cancellation

Monthly plans renew each month and can be cancelled effective at the end of the current billing period with written notice (email suffices). Annual plans renew yearly unless cancelled at least 30 days before renewal. PLACEHOLDER: confirm notice periods with counsel.

6. Client responsibilities (including data protection duties)

• Provide accurate business information for the agent (services, prices, policies, calendars) and keep it current; the agent answers based on what you give it.
• You remain the data controller for your callers. You must have a lawful basis for the processing, inform your callers about the AI agent and call recording (we provide the in-call disclosure script and a notice template), and reflect the agent in your own privacy notice.
• Do not instruct the agent to collect special-category data (e.g. health data) unless expressly agreed in writing with an appropriate lawful basis.
• Sign the DPA where required for your compliance, and forward caller data-subject requests to us promptly where you need our assistance.

7. Acceptable use

The services may not be used for:

• Unsolicited outbound calling, telemarketing, robocalls or cold outreach. Our agents answer inbound calls; automated advertising calls without prior express consent are prohibited by Article 11 of Greek Law 3471/2006 and equivalent laws elsewhere.
• Illegal, fraudulent or deceptive activity, including impersonating a human when the law requires AI disclosure, or disabling the AI disclosure.
• Harassment, discrimination, or collecting data about minors.
• Any use that violates telephony, consumer-protection or data-protection law in the jurisdictions where the Client operates. Clients operating outside Greece/the EU (e.g. UK, US, UAE) are responsible for local requirements, including US two-party-consent recording rules; we apply the strictest common disclosure by default.

8. Availability and support

We target high availability but the service depends on third-party infrastructure (telephony, cloud providers) and is provided without a guaranteed uptime SLA unless one is agreed in the order form. Planned maintenance is announced in advance where feasible. PLACEHOLDER: support hours and response targets per plan.

9. Intellectual property

AiAnchor retains all rights in its platform, agents, chatbots, automation workflows, consulting methodology and know-how. The Client retains all rights in its business data, caller data and content. Consulting deliverables prepared for the Client (audit findings and roadmap documents) are licensed to the Client for its own internal use, and custom deliverables (e.g. bespoke CRM or web system code) are licensed or assigned as stated in the order form. PLACEHOLDER: default position on deliverable and custom-build IP.

10. Disclaimers

AI systems make mistakes. The agent may occasionally mishear, misstate or fail to complete a booking. The Client is responsible for reviewing critical information and keeping a human escalation path available. The services are provided “as is” to the extent permitted by law; we do not warrant uninterrupted or error-free operation.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential damages (lost profits, lost business), and each party’s total liability under the agreement is capped at the fees paid by the Client in the 12 months before the event giving rise to the claim. Nothing limits liability for wilful misconduct, gross negligence, or anything that cannot be limited under Greek law. PLACEHOLDER: counsel to confirm cap and carve-outs.

12. Termination and data return

Either party may terminate for material breach not cured within 30 days of written notice. On termination, the Client can export its portal data (calls, transcripts, leads) before the account closes; after PLACEHOLDER: confirm window (e.g. 30 days) we delete Client and caller data per the DPA, except what we must keep by law.

13. Governing law and jurisdiction

The agreement is governed by Greek law. Exclusive jurisdiction lies with the courts of PLACEHOLDER: city (expected: Athens), Greece. Mandatory local rules that apply to the Client’s own use of the services in other jurisdictions are the Client’s responsibility under section 7.

14. Contact

Questions about these Terms: info@aianchor.online.